1. Provider and scope
1.1 These Terms of Service (the Terms) govern your use of the TicketGenius Discord bot, the website at https://ticketgenius.vercel.app and the associated dashboard and any related services (together, the Service).
1.2 The Service is provided by TicketGenius, a company registered in the Republic of Cyprus. You can contact us at hello@ticketgenius.ai.
1.3 In these Terms, you means any person who uses the Service, including server owners and administrators who add the bot to a Discord server, and members of such servers who interact with the bot. A consumer is a natural person who uses the Service for purposes outside their trade, business, craft or profession.
2. Acceptance of these Terms
2.1 By adding the bot to a Discord server, logging in to the dashboard or otherwise using the Service, you agree to these Terms. If you do not agree, you must not use the Service.
2.2 If you add the bot to a server or use the Service on behalf of a community, company or other organisation, you confirm that you are authorised to accept these Terms on its behalf.
3. The Service
3.1 TicketGenius provides a ticketing system for Discord servers, including the creation and management of support tickets, ticket panels, transcripts and related configuration through the dashboard.
3.2 The Service is currently offered as a beta version free of charge. Beta features may be incomplete, may change and may be discontinued. We may add, modify or remove features at any time, provided that changes do not unreasonably affect your interests.
3.3 The Service depends on the Discord platform. TicketGenius is not affiliated with, endorsed by or sponsored by Discord Inc. We are not responsible for the availability, functionality or policies of Discord.
4. Eligibility and Discord account
4.1 To use the Service you need a valid Discord account and must comply with the Discord Terms of Service and Community Guidelines at all times.
4.2 You must meet the minimum age required by Discord in your country of residence.
4.3 Server owners and administrators are responsible for the configuration of the bot on their server, for the permissions granted to it and for informing their server members about the use of the Service where required by law.
5. Acceptable use
You must not, and must not allow others to:
use the Service for any unlawful purpose or in breach of the rights of others;
use the Service to harass, threaten, defraud or spam other users, or to distribute malware or illegal content;
interfere with, disrupt or overload the Service, its servers or networks, or attempt to gain unauthorised access to any part of the Service or to data of other users;
circumvent any rate limits, usage limits or technical restrictions;
decompile, disassemble or reverse engineer the Service, except to the extent such activity is expressly permitted by mandatory law;
copy, resell, sublicense or commercially exploit the Service, or offer it as part of another service, without our prior written consent;
remove or alter any copyright, trademark or other proprietary notices.
6. Your content
6.1 Content you or members of your server submit through the Service, such as ticket messages, attachments and transcripts (User Content), remains yours. You are solely responsible for User Content and for having the necessary rights to it.
6.2 You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process and display User Content solely to the extent necessary to provide, maintain and improve the Service. This licence ends when the User Content is deleted from the Service, subject to retention required by law or for backups for a limited period.
6.3 We do not routinely monitor User Content. We may remove or block User Content, or restrict access to the Service, where we become aware that the content is unlawful or breaches these Terms. You can report content you consider unlawful to hello@ticketgenius.ai. We will process reports in a timely, diligent and objective manner and inform the affected user of our decision and the reasons for it, where required by law.
7. Intellectual property
7.1 The Service, including its software, design, texts, graphics, logos and the TicketGenius name and brand, is owned by us or our licensors and is protected by copyright, trademark and other intellectual property laws.
7.2 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for its intended purpose. No ownership rights are transferred to you.
8. Fees
8.1 The Service is currently free of charge.
8.2 If we introduce paid plans or features, we will inform you in advance. Paid plans will be subject to separate terms presented to you before purchase, and you will not be charged unless you expressly agree to a paid plan.
9. Privacy and data protection
9.1 We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and the applicable law of the Republic of Cyprus, in particular Law 125(I)/2018. Details are set out in our Privacy Policy.
9.2 Where we process personal data on behalf of server owners or administrators, the parties' respective roles and obligations are set out in our Privacy Policy.
10. Availability
10.1 We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. Maintenance, updates, outages of Discord or of our hosting providers, and events beyond our reasonable control may lead to interruptions.
10.2 You are responsible for keeping your own copies of any ticket data or transcripts you wish to retain.
11. Warranties
11.1 As the Service is currently provided free of charge as a beta version, it is provided on an as-is and as-available basis. To the extent permitted by applicable law, we make no warranties, express or implied, including as to merchantability, fitness for a particular purpose, accuracy or non-infringement.
11.2 Nothing in these Terms limits any statutory rights you have as a consumer that cannot be excluded or limited by contract.
12. Limitation of liability
12.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intentional misconduct or gross negligence, or for any other liability that cannot be excluded or limited under applicable law.
12.2 Subject to clause 12.1, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, data, goodwill or business opportunity, arising out of or in connection with the Service.
12.3 Subject to clause 12.1, our total liability arising out of or in connection with the Service is limited to the greater of (a) the amounts you paid us for the Service in the twelve months preceding the event giving rise to the claim and (b) EUR 100.
13. Indemnity
If you use the Service for business purposes, you will indemnify us against claims by third parties arising from your User Content or from your breach of these Terms, including reasonable legal costs, unless you are not responsible for the breach.
14. Suspension and termination
14.1 You may stop using the Service at any time by removing the bot from your server and ceasing to use the dashboard.
14.2 We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, if required by law or by Discord, or if necessary to protect the Service or other users. Where reasonable, we will notify you in advance and give you the opportunity to remedy the breach.
14.3 We may discontinue the Service as a whole with at least 30 days' notice.
14.4 After termination, we will delete data associated with your server in accordance with our Privacy Policy, unless we are required by law to retain it. Clauses 6.3, 7, 11, 12, 13 and 17 survive termination.
15. Third-party services and links
The Service may contain links to or integrate with third-party websites and services, including Discord. We do not control and are not responsible for their content, availability or practices. Their use is subject to their own terms and policies, and inclusion of a link does not imply our endorsement.
16. Changes to these Terms
16.1 We may amend these Terms for valid reasons, such as changes to the law, to the Service or to Discord's requirements.
16.2 We will notify you of material changes at least 30 days before they take effect, for example via the website, the dashboard or our Discord support server. If you do not agree to the changes, you may stop using the Service before they take effect. If you continue to use the Service after the effective date, the amended Terms apply.
17. Governing law and jurisdiction
17.1 These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Cyprus.
17.2 If you are a consumer with your habitual residence in the European Union, the choice of law in clause 17.1 does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may also bring proceedings in the courts of your country of residence.
18. General provisions
18.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.
18.2 Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
18.3 We may transfer our rights and obligations under these Terms to another entity as part of a reorganisation or sale of the business, provided this does not reduce your rights. You may not transfer your rights or obligations without our prior written consent.
18.4 These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service. If these Terms are translated, the English version prevails to the extent permitted by law.
19. Contact
Republic of Cyprus
Email: hello@ticketgenius.ai