TicketGenius guide
How to Set Up Knowledge for a Discord AI Support Bot
Add support knowledge to a TicketGenius model, train it and connect it to your Discord tickets.
Create useful knowledge
In your server workspace, open Knowledge and choose Add Knowledge. Give each entry a clear title and add the information your team wants the assistant to use. Focus on common, well-defined support questions and keep answers current.
Add entries to a model
Open Models, create or select a model, and choose the knowledge and problems relevant to its support tasks. Save the model configuration before training.
Train and test
Choose Train Model and wait for training to finish. Assign the ready model to the relevant ticket panel, then open a test ticket and ask a few realistic questions. Check the answers against your source material and involve staff when appropriate.
Keep answers up to date
When knowledge or problems change, retrain the model to apply the changes. For practical writing advice, read how to write knowledge your AI can use.
Set up your Discord support workspace in the TicketGenius dashboard.
Open dashboard →